I’ve had the opportunity to compile two user testing sessions for the project I’m working on, it’s been a real pleasure (with many surprises) to observe the testing sessions.
Watching real people use products and getting their feedback is a bit surreal in a lab environment. At times I definitely sense the human instinct to be kind to others’ work.
I’ve observed, repeatedly, users saying features are good – and then through further questioning, go on to prove they actually had completely misunderstood the concept or couldn’t explain what it was they had done with an interface.
What to do now but to go back and iterate, and hope we get it right the next time?